Dear Mrs Ha,
Time flies! Its already one week since we returned from the 5-day trip organised by Viet Vision.
I write now for two reasons: First, to apologise for the mixed up of arrival time at the Hanoi International Airport. I gave the departure time from Singapore as the arrival time in Hanoi, thus inconveniencing your guide, Anh and driver, Thuyen. I thank you for their patience with us. (I discovered my mistake after I came home).

Secondly, I would like to say that we had a wonderful time in Hanoi city and the Halong Bay. Your guide was very knowledgeable and could relate the history and culture very well. He was very friendly and helpful in many ways. He could chat with us very comfortably. The driver was rather quiet but was very focussed and put safety of the passengers in his heart. The meals were great. The city tour, puppet show and cyclo trip were very enlightening. The overight Halong Bay trip was wonderful. Hotel was comfortable and clean except for the transparent curtains in the toilet/bathroom. Overall, it was a very good trip. Will be recommending to my friends.

Please do send our regards to your guide, Anh. He is a wonderful guy and takes his job seriously. We wish him a great future!

Best Regards,
Ms Beng Choon Lim
Mr Ngiang Soon Tay
Mr Kiam Huat Lim

Subject: Feed back Trip Mekong Delta P. Krattiger 9. February 2012
Good evening to Vietnam, good evening Angela 

We had a wonderful trip in Asia, especially in Vietnam. Everything has an end, even the best trip. Now we are back in Switzerland. Here it is slow spring.

One of the highlights in Asia was the trip to the Mekong Delta on 9 February. Everything went exactly according to program.

- Pick up at the ship at 06.00
- Boat trip on the Mekong
- Tour by bike
- Eat lunch with fish!
- Return to the ship

Driver and guide were very good. We are very satisfied. When we travel to Vietnam again, we will contact you again.

We wish you all the best and many customers.

Best Regards
Peter Krattiger

Thank you for all your help in organising our trip. We found you very helpful and efficient ad what we saw was what we got which was very refreshing.
We really enjoyed it, and overall have nothing but praise for the whole experience.
The highlights for me were the Mekong, Angkor Wat, HOi An, Phu Quoc island and learning so much about both countries, the wars and the culture. I did love the Sa pa experience and Halong Bay but unfortunately were plagued with bad weather, but nothing that we did not expect with it being your winter, as you can imagine it would have been ten times worse in the UK where I am from. I would like to return there sometime in the summer.
Phu Quoc was a great final destination, we loved it!!
All the other hotels were very good, my favourites being the Lavender and Steing Siem Reap. I loved our hotel in Phu Quoc also. I would like to return to the island possibly next year, and would like to stay in the Chen Sea resort, so hope to be able to find a fair rate with you.
We will be recommending your company to our friends and I intend to recommend you to the Lonely PLanet Guide.
Thank you again
Noelle

We are back in Turkey and I wanted to write to you to thank you for all your help. We have had a wonderful trip and thanks to your professional organisation, everything went very smoothly. All our drivers were driving very safely and were always on time, our guides were very knowledgeable and very nice people, willing to show and explain to us everything we wanted to see or learn. The organisation was really very good. We have had a very comfortable holiday and I will recommend your services to all my friends.

Thank you very much and best regards,

Gul Okutan

We want to say all of us very satisfied and happy from your organisation . Thank you . We hope to visit your country again.

I want to add stg that may be it will help you for next customers . If you want multiple visa to Vietnam the price is 50 usd . The hotel in Can Tho Victoria Hotel, Siem Reap Hotel , Prince d Angkor are excellent . The guide in Siem reap and in Ho Chi Minh City are very good person and very helpful . All the restaurants we or your choices very good.

look forward a Vietnam Restaurant in Istanbul.

Thanks for everything.

Dr Nur Tuzuner

Thank you for just a fabulous job of arranging our itinerary for my family to Viet Nam and Cambodia. I have already recommended you to our Seattle friends, Dick Footh and Millie (see email below).

You did just an outstanding job of arranging the perfect itinerary. It was well balanced, as we enjoyed enough free time and activities for our sons which included swimming, snorkeling and kayaking in Halong Harbor outside of Hanoi, a trip highlight. The junk boat was a real treat; we enjoyed being aboard the Calypso. The caves of Halong Harbor were exceptional. Next time, we would like a 2-day cruise.

The trip to Angkor Wat, Cambodia was another highlight as the 900-year old temple complex was absolutely fascinating. The tuk-tuk’s to the market downtown was a real adventure and the fact that all transactions in Cambodia are traded in U.S. dollars was very helpful.

All the tour guides were great, especially Wuti in Angkor Wat who was just exceptional in his knowledge and his command of the English language. We especially appreciated you arranging our airport pickup at the Hanoi airport on our return from Cambodia and also our airport transfer from the hotel in Hanoi. In summary, you could not have done a better job! We loved every minute. Just one comment: I would recommend a different hotel in Nha Trang as it wasn’t quite up to standards.

With admiration and continual appreciation,

Susan Lynam

P.S. I love the beautiful hand-sewn picture you gave me of Halong Harbor!

Thank you for organizing such a well planned trip for us. The Tour Agent Mr Anh was very professional, very good and he is a valuable staff to your company. The driver remained very professional too throughout the trip. We are all very happy with the holidays and thank you once again.

Merry Christmas and a Happy New Year,

Ng Kok Yauw

Many thanks for arranging this trip for our family – we enjoy it so much specially the kids, unfortunately we can’t see any rice field in tam coc as we seen in the picture as it’s not in harvest time…

I like weather in Hanoi but more in Tam Coc most in Halong City, seems like less polluted and colder weather.
Your guide is very helpful and accommodate to our needs as well – the driver a bit quiet but courtesy (maybe because he can’t speak English as we can’t speak your language as well)

Feel like want to come back again sometime in the future -
However the only thing i don’t like is 3 hours flight from Singapore (i didn’t enjoy flight at all) – i wish Hanoi can be reached by train/car or boat so i don’t have to take air flight

I wish you a Merry Christmas & Happy New Year 2012 – May God bless us all and your travel agency keep doing well in the future.
Do let me know if you want to open representative in Singapore/Indonesia – I may interest

Regards,
Risal Gunawan